Support Engineer (2nd Level) Jobs
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Support Engineer (2nd Level) Jobs
Job brief
Technical support engineers are hired by a company to oversee the hardware and software systems. Your skills will help an organization resolve any technical issue regarding software infrastructure. You will be responsible for troubleshooting and diagnosing all sorts of common problems. Employees in this position, usually start as IT assistants, which is where they obtain the skills to act like support engineers.
Your work will include both installing and configuring systems. You will act as the primary liaison between your customers, with whom you will interact via phone, chats, and face-to-face meeting. Additionally, you will work with internal groups, including sales engineering, support, and management.
Responsibilities
- Configuring operating systems
- Engineering and maintaining computers and network system
- Prioritizing and achieving the workflow
- Diagnosing and troubleshooting existing issues by enquiring with the customers
- Engineering computer systems for a specific job
- Interacting with clients via phone, live chat, and emails to solve unresolved issues
- Maintaining procedural documents and creating accurate reports
- Monitoring the daily performance of technical systems
Key skills and experience
- Experience as a technical support engineer
- Knowledge of installing and configuring computer systems
- Degree in IT, computer science or a related field
- Capability to work in high-pressure environments
- Should be capable of prioritizing tasks based on their urgency and importance
- Eager to learn new technology and skills
- A great understanding of API and IP protocols
- Knowledge of web services
- A knack for Linux and Unix environments
- Knowledge of MySQL and PostgreSQL or any other database
- Understanding of scripting language like Shell and Perl
- Should be able to create procedural document
- Should be problem solver with analytical skills
- Great communication skills
- Excellent time-management skills
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